UK based
Send your email
judith@zoojoy.co

FAQs

What size shall I buy?
The best way is to actually measure your baby’s foot from the heel to the longest toe, then view our sizing chart to find the right size for your baby.

Even if a new born baby weighs 10lb/5kg it is still better to measure baby’s feet as the small size might well not fit and they go straight into a medium size. Likewise a 9 month old may still be in a small size.

Are the shoes ‘baby-safe’?
We use chrome-free dyes to colour our leather plus the lining is cotton

How much does shipping cost?

UK/EUROPE: £3.95
GLOBAL: £10.00

We use a standard mail service with a tracking order number and signed for delivery.

Can you ship in 24 hours?
Yes we can for orders in the UK. If we receive your order before 2pm we can organise a courier service at an extra cost for you with guaranteed next day delivery.

Please contact us at orders@zoojoy.co for any further queries.

Does zoojoy ship worldwide?
Yes, we charge £10.00 and use a mail service with a tracking order number and signed for delivery.

What is your returns policy?
If for whatever reason you are not happy with your purchase, then we will gladly offer a refund or exchange for a product of the same value. All we ask is the shoes are returned in their original condition with their bag and label plus they have not been worn or damaged in any way.

Are returns free?
Returns are at your expense so please ensure you obtain proof of postage as we cannot be liable for returns ‘lost’ in the post.

How do I request a return?
Please contact us at returns@zoojoy.co and we will give you a returns code.

What if my order arrives damaged or is faulty?
We do hope this never happens to you but if you do receive damaged goods or there is a manufacturing fault, please contact immediately at returns@zoojoy.co so we will sort the problem as quickly as we can.

Where do I send my returns?
When you contact us for your returns code we will send you all the necessary information.

How long does a returns take?
We will refund or exchange your order within 7 days of receipt at our offices.